The missing decision layer in
health systems

Connecting Human
Experience and
Operational Intelligence

Unifying fragmented human and operational signals
into actionable health system intelligence.

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The Challenge

Health systems run on
fragmented signals

Three isolated categories creating a fragmented health system experience

ISOLATED

Experience Signals

Patients & families

INPUT
  • Satisfaction & trust
  • Feedback & complaints
  • Perceived quality
RESULT

Patients and families struggle to:

  • Trust the system to deliver consistent quality care
  • Navigate increasingly complex care environments
  • Feel confident in the decision affecting their care
ISOLATED

Workforce Signals

Care teams

INPUT
  • Workforce health and productivity
  • Burnout and engagement
  • Absenteeism and turnover
  • Staff-to-patient ratios
RESULT

Care teams struggle to:

  • Sustain meaningful work within strained systems
  • Find environments where they feel supported and empowered
  • Deliver the quality of care they entered the profession to provide
ISOLATED

Operational Signals

System performance

INPUT
  • Clinical quality and safety
  • Financial performance
  • Patient flow and capacity
  • Throughput and efficiency
RESULT

Health systems struggle to:

  • Sustain safe, high-quality care with growing system pressures
  • Identify where intervention can create meaningful system impact
  • Detect and respond to challenges before they escalate
The Solution

The Human Care Index™
connects fragmented signals

Unifying patient, workforce, and operational data into a single
decision support framework

Experience Patients & families
Workforce Care teams
Operations System performance
Human Care Index™
The Missing Decision Layer

Patients and Families

↔

Care Teams

↔

Health System

  • Have their voices heard and concerns validated
  • Make informed decisions about where they seek quality care
  • Navigate care with greater clarity, confidence, and trust
  • Feel trusted, supported, and empowered in their work
  • Stay and grow within systems where they can perform at their best
  • Can be drawn to environments where people and quality care matter
  • Surface challenges before they become systemic
  • Identify where intervention can create the greatest impact
  • Strengthen performance, safety, and trust across the system
Methodology

From Small Engagements
to System Intelligence

Every engagement strengthens the Human Care Index™ intelligence layer

NOW

Human Care Index™
Diagnostic

Foundational deployment layer

Start Small / One Clinical Unit
One ward One clinic One department One hospital unit
  • 4-week hybrid engagement (4 days onsite)
  • System optimization reports
  • Multi-site validation (minimum 20 clinical units)
Early deployment environments Poland  ·  Spain  ·  UAE
Future State

Human Care Index™

Evolving Intelligence Platform

Operational insights
Pattern detection
Dataset acquisition
AI engine development
PROGRESSIVE SCALING
Clinical Units Current Stage
Private Hospitals
Multi-Site Private Systems
Regional Health Ecosystems
National Intelligence Layers
Architecture

Scaling the Human Care Index™

Operational deployments today. Scalable intelligence over time.

Now
Layer 1

Human Care Index™ Diagnostic

Initial validation 10 clinical units across Poland, Spain & UAE
Expansion validation 10 additional international private health system environments
Operational Foundation
Operational Intelligence Reports Baseline insights, presentations, and methodology validation
Initial deployment environments Poland  ·  Spain  ·  UAE
Evolving
Layer 2

Human Care Index™ Platform

Evolving intelligence platform

Intelligence Architecture
  • Live benchmarking across health systems
  • AI-supported signal interpretation
  • Continuous operational visibility
  • Shared systemic intelligence structures
Intelligence Environment
Live Intelligence Dashboard Real-time operational environment

Designed for progressive cross-system intelligence expansion

Systemic
Layer 3

Human Care Index™ Health System Intelligence

Cross-system intelligence expansion

System-level intelligence reports & transformation programs
Scale Focus
  • Regional & national health reporting
  • Executive intelligence insights
  • System-wide intelligence infrastructure
Infrastructure Layer
Ecosystem Infrastructure National healthcare intelligence layer

Designed for progressive cross-system intelligence expansion

Europe · Middle East · Asia-Pacific · Americas
Status

Early Traction &
Strategic Momentum

The system is operational.
First engagements are live.

Strategic Validation
Active discussions with private health systems Live
System assessment completed Complete
Diagnostic framework established Complete
Early engagement across patients, families, care teams, and operations Active
Initial Deployment Focus
Poland Validation Environment
Spain Validation Environment
United Arab Emirates Validation Environment
Deployment strategy established
Validation environments identified
Intelligence acquisition underway
Broader cross-system intelligence expansion
Leadership

Founding Team &
Strategic Support

Founder & CEO

Szymon
Szymczakowski

  • Health system strategist with 20+ years across clinical, operational, and health system leadership
  • International health system experience across Canada, Europe, and the Middle East
  • Focused on integrating human experience, operational intelligence, and health system transformation
Founding Partner

Julio Gonzalez
Bedia, PhD

  • +20 years as health system management and operational excellence expert
  • PhD, Universidad Complutense de Madrid
  • EFQM Global Award assessor and excellence advisor
  • Experience across Europe, Middle East, and Latin America with access to private health system networks
Strategic Sponsor

John
Bourke

  • President, Business Excellence Institute
  • Excellence Ecosystem Architect™
  • Supporting strategic ecosystem development, organizational excellence, and global collaboration

Early engagement established across patients, families, care teams, operations, and strategic health system partners.

A leadership team connecting fragmented human and operational signals into actionable health system intelligence.

Collaboration

Connect with
Human Care Index™

Explore strategic health system intelligence collaboration

Direct Contact
HCI Human Care Index™

Connecting Human Experience and Operational Intelligence

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